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OPUS 2005: The Operations Seminar at IIM Kozhikode OPUS 2005, an annual seminar on Operations Management, was conducted on 29th October 2005 at the Indian Institute of Management, Kozhikode at their Calicut campus. The theme of the seminar was "Indian Industry at Crossroads: A Century after the Industrial Revolution". The seminar focused on the contemporary issues in operations management, and the challenges faced in the same by organizations. Dr. Saji Gopinath, faculty coordinator for the event, inaugurated the seminar. In his inaugural speech, he talked about how, despite having cutting edge technology, companies suffered because their suppliers did not have the technology to match the manufacturer's needs. Mr. Radha Mohan Gupta, Head of Logistics, Reckitt Benckiser, started the seminar with a detailed account of supply chain management, especially in the context of Reckitt Benckiser's operations in India. He mentioned that the two important functions of supply chain management were physical delivery and market mediation. He talked about how systems and technology were an integral part of supply chain management and how Reckitt Benckiser leveraged technology to manage its 125 SKUs. Mr. Mohamed Iqbal Dabhoiwala, Lead Consultant, Supply Chain Practice, Bristlecone India Ltd. then took the center stage with an interesting and interactive session on creating value for the customer. He sketched out the current scenario, how the margins were under severe pressure, and how things like policy changes and varying demand affected the supply chain process. He mentioned how satisfying a customer was not only about delivering a good product, but creating further value through processes like speed of delivery, the quality of support and services offered by the company. Contributed by - |
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