Don't be pushed into making instant responses. You need time to think so make sure you take it.

If you know a particular situation is going to be difficult, prepare well. Think about what you are going to say.

Like all skills, these need to be practiced, so make sure you rehearse them and use them regularly.

Body language has a huge impact on how you are perceived. If you stand like a victim you'll end up being one. Look strong - be strong.

Do not rise to the bait of personal remarks - stick to the issues. If someone's behaviour crosses the line, be prepared to end the encounter. Do not stay around to be abused.

Listen carefully and be aware that your own biases and options will give you a tendency to pre-judge. Try to remain open-minded.

When using new techniques, find a form of words that works for you - adapt them to your natural style.

Practice difficult situations with a neutral party beforehand.

Know what it is that you want to get out of the situation before you begin, and then work towards that goal.

Believe you are worth it. If you are to negotiate successfully, you must believe you are worth the outcome you want.

People's beliefs are about themselves, and their rights and responsibilities are an important cornerstone.

Cheers!!!

Concluded.

* Rabia Dhody is an MBA from University of Pune, and is currently working as HR Manager with Reliance Capital - Life Insurance Division.