Freshdesk

Freshdesk Founded:2010

Freshdesk provides a SAAS platform for managing customer support
Freshdesk offers a cloud-based customer support platform that integrates traditional support channels such as phone and email with social channels like Twitter and Facebook.
Freshdesk offers ticket management, Multi channel support, Helpdesk Automation, Mobile customer support
Deep customization capabilities in Freshdesk lets each customer a support experience tailored just for them, in just seconds, with ticket fields and workflows
Freshdesk platform makes sure every one of support queries is categorized right, prioritized and assigned to the right person in the team
Freshdesk lets you automate everything that should be automated - right from dispatching tickets, to closure.
The company's customers include Pearson, Toshiba, Goodreads, Stanford School of Medicine, The Atlantic, MakeMy Trip, Kwolarity, Naukri.com etc

Financial / Funding data

Series A funding:$ 1 Million from Accel Partners in November 2011

Series B Funding: $ 5 Million from Accel Partners and Tiger Global in April 2012

Series C funding: $ 7 Million from Accel Partners and Tiger Global in November 2013

• Series D funding:$ 31 Million Google Capital along with the existing investors Tiger Global and Accel Partners in June 2014


Total Funding: $ 44 Million

Employees51-200
DescriptionFastest growing customer support solutions in the SaaS space

Milestones

 

More Information

Key People

Girish Mathrubootham, CEO
Shan Krishnasamy, CTO

Products / Servicescustomer support software, helpdesk system

Contact Details

Location ChennaiLos Angels
Phone Number+1 (866) 832-3090
Company Office Address

Freshdesk, Inc
340 S Lemon Ave #7585
Los Angeles, CA, 91789, USA
India office
SP Info City, #40, M.G.R Salai,
Chennai, 600 096
Web Address: freshdesk.com