Tech Mahindra to scale up its operations in Africa

 | June 27,2011 04:46 pm IST

Tech Mahindra, a global systems integrator and business transformation consulting organization focused on the communications industry, declared Nigeria as the headquarters for its BPO operations in Africa and has elaborated ambitious plans to scale up its African operations on the eve of its second year of successful operations in Nigeria on Friday.


Over the last two years, Tech Mahindra has partnered with leading telecom operators in Nigeria, like MTN and Multilinks.

The company has recently won the prestigious Bharti Airtel Africa deal for setting up Airtel’s BPO operations in 7 countries.


Mr. Sujit Baksi, President, Corporate Affairs & Business Services Group, Tech Mahindra, said, “We are extremely excited to be a part of the growing market of Africa. We have already helped our customers in Africa reduce their operating costs and generate new revenue streams. Tech Mahindra has recruited over thousand local employees in Nigeria and it is our strategy to nurture local talent for effectively executing our BPO operations. Over a period of two years, we plan to reduce the expat headcount considerably and develop the workforce locally to run the operations. Tech Mahindra has now joined the league of Indian IT companies with significant headcount in the region. ”

 

Mr. Krishna Gopal, Vice President, Sales & Global Alliances, said, “With its telecom domain expertise and global experience over two decades, Tech Mahindra is committed to offering best in the industry services to telecom operators leading to enhanced experience for the end consumers in Nigeria and the Africa continent as whole. Tech Mahindra would bring its global experience across developed and emerging markets to offer top levels of service to operators and end consumers in Nigeria.”


The two top executives of the company also touched upon various aspects of the telecom scenario in Nigeria, namely Mobile Number Portability and its flexibility to consumers in Nigeria. They outlined the need for the regulators and government to actively pursue SIM registration, which is absolutely necessary to ensure identity traceability and security for the nation.

 

Concluded.

 

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