hi. i need inputs for my mba project on "customer service in retail". Can anybody give insights.

hey guys, im in serious need of a report in marketing on any topic ( but topics related to ford or bajaj allianz) would b preferable, no problem if a general topic is available.. im doing my mba in vel tech eng coll.. kindly do treat this as urgent pl.. that would be appreciated.. try to forward d mail to my id which is [email protected] .. looking for ur response as soon as possible..