Dear All
I have a Dell inspiron 6400. when i turn it off,all thing proceed but when it wrote"windows is shutting down",it never shuts down an it remains in the mentioned statue.
what should i do
regards
david angel

Hi

You either call Dell or reinstall some of the software which you have recently installed.

You can restore the configuration to some previous state. If the problem persists, call Dell service helpline. If everything fails, you may have to format your operating system which might have become corrupt due to getting infected with some virus.