Knowledge Base Software, by Novo Solutions can be used in a variety of in-house and external application settings.
Knowledge Base Software Benefits:
- Better & Faster Customer Support: provides quicker problem resolution and 24 x 7 Web customer self service
- Reduced Operational Costs: reduces call volume allowing existing support representatives to serve more customers
- Reduced Employee Training Time: ability for new and existing employees to acquire job knowledge faster, reducing training time and providing higher job quality
- Centralized & Retained Employee Knowledge: prevents knowledge from leaving when an employee leaves