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Old 04-24-2012   #1
Join Date: Apr 2012
Institute : IT University
Company : iKode software
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Default Customer support software features a knowledge base of information

Most of the business are on-line and we all need the on line support for customer solution.iKode support ticket system you can set up your helpdesk system very easily.
Just log onto your system from anywhere with a connection to the internet.Customer support software often features a knowledge base of information for users to find answers to questions that they may have.Typically, help desk administrators will use helpdesk software to generate reports that identify the most common issues faced by their customers.
Hope you make a great success in business with google iKode support ticket system or iKode php helpdesk software
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Old 08-11-2012   #2
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Default Re: Customer support software features a knowledge base of information

Knowledge Base Software, by Novo Solutions can be used in a variety of in-house and external application settings.

Knowledge Base Software Benefits:

  • Better & Faster Customer Support: provides quicker problem resolution and 24 x 7 Web customer self service
  • Reduced Operational Costs: reduces call volume allowing existing support representatives to serve more customers
  • Reduced Employee Training Time: ability for new and existing employees to acquire job knowledge faster, reducing training time and providing higher job quality
  • Centralized & Retained Employee Knowledge: prevents knowledge from leaving when an employee leaves
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