Want good management? Try ustomer support solution
A customer support solution automates this process by using email. Instead of a user having to stop what they're doing to call or visit their IT manager.
In brief, the benefits for management include:
a.Provide best service to clients
b.Enforce personal to use a specific workflow
c.Perform help desk escalations automatically
d.Find problems and improve help desk efficiency based on statistical reports
If you want to try it, Just google the iKode php helpdesk software, iKode support ticket system, I hope you can bring you good luck.