When I was seeking customer service interview questions, I found this article inwhich they give detailed suggestions for the most often asked question. I hope it's useful for our community.
Here are two answers to compare. Which of the two would you rather hear at a job interview?
So why customer service?
Answer 1: I like dealing with customers even though there are many irritating and irate customers. However, I do realize that my job depends on customers’ satisfaction and therefore I make a big effort to satisfy them.
Answer 2: I love dealing with customers. I really enjoy the interaction with people and find no problem answering even the most trivial questions. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another.
As you can see, the second answer is full of positive energy and sounds better than the first one. It starts with a very clear statement and strengthens this with several more affirmations.
Why the second answer is better?
It gives a clear impression of a highly motivated person who provides high standards of customer service. The speaker shares one of his insight values when stating ‘I get a deep sense of satisfaction helping customers’.
By speaking about his beliefs, s/he partly addresses the ‘Are you the sort of person we can work with?’
On the other hand, the first answer is an answer from a person who may provide good customer service but only because s/he is forced to.
We all know the irate/irritating customers, but job interviews are not the place to volunteer your views about these customers.
(Source:
customer service interview questions)
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How to answer Why do you work in customer service?
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