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MyJobAlerts: Upcoming MBA Jobs

Date of Posting: 6th February 2009
 
Job Title: Assistant Product Manager - Usage & Retention
 
Company Name:
Leading Player in Domestic Telecom Market
 
Job Description:
Responsibilities: -
  • To ensure retention of existing customers and maximizing revenue to exceed AOP targets.
  • Revenue Enhancement from existing users through -
          o ARPU (Average Revenue per User per month) increase initiatives;
          o Plan upgrade initiatives to achieve optimum plan mix;
          o Drive penetration and usage of value-added services;
          o Practices such as Fair Usage Policies, Cyber Café Plans, etc.
  • Retention of existing customers through -
          o Churn control initiatives;
          o Promote services and plans that ensure customer stickiness;
          o Tight controls arresting complaints coming from process gaps, minimizing repeat complaints, etc.;
          o Pro-active churn prediction and timely measures to control.
  • Coordination across functions such as Customer Service, Finance, Network, Communication, Legal, Content & Regions.
  • Product strategy and roadmap.
  • New initiatives and projects.
    		•
     
    Function: Sales / IT
     
    Company Profile:
    Leading Player in Domestic Telecom Market
     
    Location:
    Mumbai
     
    Candidate Profile:
  • 2-5 years of relevant experience, preferably in telecom or any other service industry. Experience can be in marketing / product management.
  • A Post Graduate Degree in Business Management and Engineering (preferably in Electronics and Telecommunications) from premier institute.
  • Should have keen interest in understanding consumer behavior, technology trends, understanding of network, IT systems, etc.
  • Telecom / Service Industry domain expertise.
  • Strong interpersonal skills, relationship management abilities, team building skills.
    •  
    Level: Middle Management
     
    Reference: CoolAvenues/0209/2943-APM-Usage/Retention
     
    Contact Information: Saurabh Garg,
    HReSource Consultants.
    Phone: +91-9810339608 / +91-129-2510364
    E-mail: saurabh@hresource.co.in


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