Capgemini Consulting India Pvt. Ltd.

This Global CRM Center of Excellence (COE) Analyst will focus on the Ultimate Customer Experience offering and take direction from the COE leader, Huub Esten, to develop sales, thought leadership and offer collateral to accelerate global sales.
The resource will develop an Ultimate Customer Experience competence center in Mumbai. In the short term, the resource will be asked to gather project and sales collateral from all over the Capgemini Group, to work on further development of their point of views and to investigate their competitors and in particular their products and people.
Over the long term, the company will offer career development and provide the opportunity to develop an Ultimate Customer Experience practice in India. Consequently, the resource will need to work very independently, have a strong ambition, and be willing to travel internationally.
These tasks require a resource with strong CRM skills as well as fluency in English (oral and written). Candidate should have CRM research and consulting experience.
The COE Analyst must be comfortable using Capgemini's technical tools including Word, Excel, PowerPoint, Internet Explorer and Outlook.
Key Roles / Activities: -
Sales

The Capgemini Consulting Group is one of the world leaders in IT and Management Consulting. Capgemini has helped companies around the globe address their business and IT issues through its Consulting, Technology and Outsourcing services. The company employs more than 60,000 people worldwide with the global revenues of 6.95 Billion Euros for the year 2005.
Global Knowledge Hub is a part of a 150+ strong team engaged in research, consulting, sales support and other business support roles for the worldwide operations of Capgemini.
More information about individual service lines, offices and research is available at www.capgemini.com

Mumbai

Education: - MBA or Master’s Degree required.
Experience: - 3 years Consulting / Research and KM experience in CRM.
Skills & Competencies: -