Responsible for implementing CMMi / ITIL processes and best practices during transition by closely working with various divisional teams.

Responsible for monitoring and ensuring the end-to-end transition process implementation.

Responsible for monitoring and ensuring Wipro and client-specific processes adhered to and enhanced continuously during sustenance.

Responsible for ensuring proper knowledge transition of new applications inducted to sustenance through audits.

Participate in various project status reviews and ensue proper overall project management and tracking across program.

Responsible for tracking overall performance of program for agreed service level agreements and identify the improvement areas.

Train, educate and communicate with field to develop process awareness to all team members.

Support sales team in developing solution for new clients in response to RFP.

Driving Division's service delivery, productivity improvement, best practices and compliance programs.

Develop and continuously Improve Process for Division's services by working closely with the onsite teams and the Practice team.

Monitor and improve process adherence and effectiveness for all Division's customers through planned audits and ensure closure of gaps.

Experience of CMMi processes implementation (Minimum Level 4).

Prior experience of process development and implementation as SEPG / SQA.

Knowledge of ITIL, Six Sigma, Cobit, ISO 27000, will be added advantage.