Preparation of Project Plan (HLPP).

To plan and organize the project activities - including resource requirements (what & when).

To co-ordinate with Technical Manager, Practice Head and project team members for timely execution of the project.

To communicate and co-ordinate with other functional groups and stake-holders of the project.

To monitor and be fliexible to changes in line with the client requirements through the PM Cycle.

Preparing Project Status Reporting & Forecasting.

Ensure that conflicts within the team and cross-functional groups are resolved during the lifecycle.

To ensure alpha & beta level testing which covers Unit, Integration and System Testing is done to the satisfaction of the customer.

Ensure that Verification and Validation at each and every stage of the project.

Understanding Customer Queries and providing solutions through out the project life cycle.

Coaching, Mentoring and Training Project Team on an on-going basis.

To deliver the project within the budget.
Deliverables / KRAs: -

Implementation of projects within the schedule, budgeted cost and efforts sold.

Execution of projects with less than 5% error / bug-free.

To ensure that non-compliances (during the various quality audits) are kept at minimum.

Effective ustilisation of resources.

Monitoring and reviewing of plans on a continous basis during the project lifecyle.

Tracks progress against the plan and adjust the schedules accordingly.

Ensure that customer complaints are kept at the minimum after the project execution.

Planning, Organising & Execution

Problem Solving

Decision Making

Focus on results

Passion for quality

Interpersonal effectiveness

Managing performance

Delegation

Technical Mentoring

Innovation

Customer Insight

Presentation Skills

Time Management

People Management Skills
Required Exposure: -

7-12 years of exposure in IT industry with a minimum of 3-5 years Project Management Experience.

Should have managed at least 2 complete IP projects.

Managing projects in Contact Center / Telecom Domain (IPT/IPCC) will be an added advantage.

Should have managed multiple projects simultaneously.
Technical Skills: -

Should be capable of handling projects in Microsoft / Sun Java technology.

Very good knowledge in MS project or iPlan.

Hands-on knowledge on estimation methodologies.

Exposure to ISO/CMM process will be a distinct advantage.

Knowledge of Avaya IR / AIC / CTI / IV / Dialogic will be an added advantage.

Knowledge of Contact Center / Telecom industry will be an added advantage.
Size of the Job: -

To handle a team size of 2-10 members.

To handle multiple projects simultaneously.