Foster a collaborative, customer-centric, high performing work environment.

Overall responsibility for Employee Relations, Talent Management (includes Performance Management and Attrition Management areas) functions.

Challenge includes managing in a matrixed environment, and aligning complex processes and procedures, often beyond sphere of direct influence.
Key Responsibilities: -
Employee Relations

Ensure policies provide for fair treatment of employees.

Key contributor to the design, and establishment of effective processes to manage employee aspirations and individual concerns, aligned to the business requirements and shared responsibilities / values of the company.

Managing performance feedback and coaching processes, recognition and reward programs, communication forums, etc.

Advise and support senior managers in their management of supervisors / staff.

Focal point in the building of strong VOE processes to ensure management focus on action planning and change efforts.
Talent Management

Drive enhancements in Talent Management Process and outcomes; focus on critical positions and high potential talent.

Support training plans targeted to develop productive staff in the most cost effective way, recognizing short term and long term needs of the company - including business change and expansion initiatives.
Disciplinary Issues

Investigate disciplinary matters.

Be part of consensus decision, act as neutral party.

Ensure that fair and consistent action is taken.
Administrative

Focal point on onboarding processes (includes induction, antecedent checks, etc.), staff Records Management processes, Confirmation & Separation / Settlement processes (includes Exit Interview, intelligence gathering and mining).

Policy and procedure resource.

Partnership on HR Specialists’ Initiatives - Hiring, Performance Management, Training, Compensation & Benefits Administration.
Recruitment

Handling the hiring activity for the KPO sector which involves sourcing specialized profiles, scheduling interviews, salary discussions, and on-boarding.

8+ years post professional qualification as an HR Generalist in diverse settings at professionally managed enterprises, with overall responsibility for the Employee Relations function.

Capability for understanding business drivers, and exposure in developing partnership with team members and key stake-holders in an effort to drive a client-oriented mind-set.

Orientation to systems / process discipline, and client thinking.
Competencies / Skills: -
Values Orientation

Honesty and Integrity - ability to state and stand by the truth, no matter what.

Commitment to fully address the situation, not just select truths.

Respect for people - belief in people being the key enablers of business success.

Communicate effectively on issues that concern people.
Relationship Management

Demonstrated success in dealing with senior and middle management.

Ability to get to know key managers / employees.

Design processes to monitor work environment issues and address employee concerns.

Establish capabilities to assess employee morale.
General Management

Adaptable; capability to assimilate to different environments.

Self-aware. Can identify areas of personal strength as well as opportunities for improvement and construct development plans.

Maturity to handle confidential and sensitive information.

Excellent communication and management skills (written and verbal).