Help the teams create and execute high impact initiatives.

Ensure enhanced visibility of the team and its support functions for an improved customer acceptance, including effective communication to drive shared services culture in the group.

Ensure continuous process improvement with an ultimate objective of adding value to business, effectively and efficiently.

Ensuring formal, structured and high quality planning approach for the team towards providing business support as well as planning for key business support initiatives.

Ensure measurement and documentation of key performance metrics.

MBA or Master’s Degree from premier institutes.

An overall work experience of 9-10 years, of which 6-7 years should be in large multi-national company in the similar industry and related service line.

Experience of working with a significant share of global stake-holders.

Experience of managing self-managed and qualified individuals, across different geographical locations.

Demonstrate a strong understanding of shared services across sales and marketing; a demonstrable track record of coming up with ideas in that space.
Skills & Personal Characteristics: -
Management Skills

Accountability: Ability to establish in other team members a commitment to achieving results by making them accountable to the equal sharing of work, the regulating of their behaviour and leading by managing in a situational specific manner. Done through influencing rather than directing.

Planning: Tendency to think over problem before taking action, understanding the dependencies and influencing parameters, and managing the influences to achieve the objectives.

Flexibility: Ability to adapt and work effectively within a variety of situations with members within and outside the teams. Ability to understand and manage different perspectives on an issue, while using situation specific management skills to manage the team.

Networking Ability: Ability to build relationships and use them to accomplish the goals and objectives, ability to utilize informal communication channels.
Intellectual Skills

A robust intellect balanced with emotional maturity.

Strong analytical skills and concept marketing skills.

Creative and innovative at leveraging optimum business value from the Sales Support processes and systems. Communication Skills

Good negotiation and presentation skills. Must have the credibility and maturity necessary to give high-quality input to senior management meetings internally, with other stake-holders and within the client base (internal).

Excellent interpersonal skills will be needed in order to build the strong relationships that will be critical to the success of this role.

Must be able to work with suppliers at all levels. Will have the gravitas, charisma and knowledge to be credible in all business situations.
Motivation / Culture Fit

Self-Regulation: Ability to regulate your own behaviour and use emotional intelligence when faced with negative responses or actions when provoked, in times of conflict or while under stress.

Highly self-motivated, objective driven and good humoured.

Highly professional with a strong sense of integrity.

Will work well as a member of a young and dynamic team where individuals are empowered to make a genuine impact on the business.

A pragmatic approach and the ability to thrive under the pressure of an environment of continuous improvement.