21st Century Workforce: Challenges for HR
Solving them the TCS Way

- by Dr. Dineshkumar Murugesan *

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Focus Shifting from US, UK (West) to Europe, Asia Pacific

Attitude & Behavior of the Workforce

There is a phenomenal change in the quality of workforce that is available in the market these days. I was interviewing a candidate last week for a position in my team, and this candidate who had two years of experience in HR was giving me electric responses. While I was pleased to note that he had a grip on what he knew and also what he wanted to do next, I was taken aback when he said, "I will start applying to other companies," in response to my question, "What will you do if you feel unhappy with your job profile after a couple of years?" The emerging young workforce is very confident but at the same time too short-sighted. We may argue that the market is good and they just want to make hay while the sun shines, but the fact is these people want to make all the hay in one day. For small hiccups, our people conclude that they got themselves married with the wrong company and they decide on a quick divorce without thinking through, the options for remarriage are plenty though. With the rapidly developing economic conditions and exponentially increasing number of job opportunities across the globe, personnel retention is already a challenge. When you consider the fact too that the attitude and behavior of these new recruits both fresh and lateral entrants are changing drastically, my contention that retention is a nightmare to HR Heads will become obvious.

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Dr. Dineshkumar Murugesan is currently working with Deloitte as Manager-US Human Resources at Hyderabad. He holds a Bachelor’s Degree in Computer Science Engineering and a Master’s in Human Resource Management.
This article was written by him when he was working as HR Manager for TCS, and it was published in BMA Conference in Janurary 2007.

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