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Introduction

Ask any HR guy of any damn company. They will talk endlessly about their employees. They will say people are their most valuable assets. Even then they are not able to harness their abilities to the maximum. A survey said almost 70% of the employees are not satisfied with the promotion policies of the company.
Why does this happen? First and foremost reason is unlike robots and other machines you cannot measure the performance and efficiencies of people to the exact figure. And anything, which cannot be measured, how can we evaluate them? Or how can we promote people or give increments and compensations without comparing their abilities or work done. Here we have tried to come up with some reasons or excellence and failure, how to measure them and on what basis the measurements for performance of employees should be developed. Also some of the steps, which should be followed to get maximum output from employees of a particular company, are listed.

Why Measurement Fails?

• Measurement Failure in Manufacturing Company
  Too many measures lead to overwhelming volume of performance-measure numbers. Among these measures many are outdated numbers and have very little relation with current corporate strategy.

• Measurement Failure in Services Company
  Obsessive concerns with finding single measure for performance, encompassing all the activities.

The Typical Workforce Diagram

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* Contributed by -
Gulbahar Grover & Ruchi Katiyar,
PGDIM - 11,
NITIE, Mumbai.