Advanced Quality Management seminar at IIM Ahmedabad
This programme is intended for senior managers in manufacturing and service sectors who require an in-depth understanding of quality management concepts and techniques that are needed for leveraging quality as a key ingredient for business success.
Laha Arnab Kumar
In todays world, quality is a vital determinant of business success. Business organizations need to focus on quality on a continual basis if they want to remain in business in the long run. Large scale studies have revealed that those organizations which focus on quality continually usually have larger market share, greater profits, and a happier workforce. Thus, it can be said that quality is a key ingredient for business success. Even in the not-for-profit sector, quality is now considered as a critical success factor. While many of the quality ideas originated in the manufacturing set-ups, these can be easily applied to service organizations with appropriate adaptations and modifications.
The objective of this programme is to provide senior managers of manufacturing and service organizations an in-depth understanding of quality concepts and techniques so that they can use these to enhance the quality of their products, services and processes.
a) Eight Dimensions of Quality
b) Deming's 14 points for Management
c) Total Quality Management
d) Customer Satisfaction
e) Employee Involvement and Leadership for Quality
f) Statistical Process Control
g) Robust Design and Taguchi Method
h) Design of Experiments
i) Reliability & FMEA
j) Quality Function Deployment
k) Six Sigma
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