IIM Indore hosts MDP on Service Excellence

Start Date:2012-10-08
End Date:2012-10-10
Event Type:Management Development Programmes

 Middle level executives from manufacturing & as well as service sector.

Event Details:

1. Fundamental differences between marketing of goods & services

2. Understanding different service systems

3. Understanding the operating role of the customer

4. Employees role in service creation & delivery

5. Building & managing customer relationships in a service setup

6. Measuring & managing the service quality

7. Building & Managing service brands


Programme Coordinator :
Prof. Jayasimha K.R.
91-731-2439 554


Fee :
Rs. 30,000 (Residential)
Service Tax, as applicable, will be additional

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