NASSCOM's
India ITES-BPO Strategy Summit 2005
Hotel Leela Palace, Bangalore
June 07-08, 2005

On 7th June 2005: CEO's Conclave

• An analysis of where we are on the maturity curve and environmental changes impacting growth

• Enhancing Indian BPO competitiveness with flexible and appropriate technology architecture and cost models

• Security and data privacy: Raising the bar

• Examining the business impact of domestic policy and regulation

• Managing investor expectations in a hyper competitive environment

• Capturing the Global business opportunity

On 8th June 2005: Best Practices Conclave

• From BPO to BPO

• Defining metrics for customer service delivery

• Challenges to the industry arising from KPO & educational challenge

• Sustaining the skill pool advantage

• Managing HR at the firm

• How Indian BPO can set Global benchmarks for operational excellence?

Speakers

Inaugural Address by Shri R. R. Shah, Member Secretary, Planning Commission of India.

• Akshaya Bhargava, Progeon
  
• Ananda Mukerjee, ICICI Onesource
  
• Bernard Truedel, Cisco Systems
  
• Dan Sandhu, Vertex
  
• Ernest Cu, SPI Technologies
  
• Ganesh Natarajan, Zensar Technologies Ltd.
  
• Govindraj Ethiraj, CNBC
  
• Jaswinder Ghumman, Convergys
  
• Jayant Sinha, McKinsey & Company
  
• Jerry Rao, Mphasis
  
• Kiran Karnik, NASSCOM
  
• Kristine Tully, BT
  
• Neeraj Bhargava, WNS
  
• Paul F Deninger, Jefferies & Co.
  
• Pramod Bhasin, Gecis
  
• PV Kannan, 24x7 Customer.com
  
• Rahul Singh, eServe
  
• Raman Roy, Wipro Spectramind
  
• Ted Price, Lehman Brothers Inc.
  
• Vikram Talwar, Exl Services
  
• Vivek Mehra, PwC
  

Next

Refer: CoolAvenues' Admiss Alert