NASSCOM's
India ITES-BPO Strategy Summit 2007
Hotel Leela Palace, Bangalore
August 06-07, 2007

Overview

The NASSCOM’s annual India ITES-BPO Strategy Summit 2007, the country’s premier conference on the rapid growth industry, will take place in Bangalore from 6-7 August 2007.

The summit this year will provide a bird’s eye view of the IT-BPO sector and its transformation over the past few years. Besides logging in a radical growth of around 32 percent and notching up revenues of around US$ 8.3 billion in 2006-07, the Indian ITES-BPO industry also matured in terms of the services it began providing to global clients. From a situation where ITES-BPO organizations were predominantly into basic data entry tasks, today, the industry has graduated to a high proportion of voice-based services and a range of back-office processing activities.

The industry is witnessing an increasing emphasis on the cost-plus, additional strategic levers that it can deliver include innovation of the underlying business process being outsourced, improved competitive positioning, managing customer expectations, elevation of the strategic role of the retained organisation, optimal resource allocation, support for globalisation of their businesses, and technology support and access.

Day 1: 6 August 2007