IIM Kozhikode

Services Operations Strategy
Program Director: Prof. Saji Gopinath
November 29 - December 1, 2007 at IIM Kozhikode
Fee: Residential - Rs. 15,000/- & Non-Residential - Rs. 12,000/-

Objectives: The programme focus on the tools and techniques for managing operations in service organizations. The focus will be to improve efficiency of operations and for managing vaging supply & demand conditions.

For: This programme is primarily targeted at the Operations Managers of Service Organizations like, IT, ITES organizations, Banks, etc.

Contents: Managing Service Operations, Process Blue printing, Managing vaging service demand, service delivery management, case studies, discussion and lectures.

Mail your queries to
Prof. Saji Gopinath : saji@iimk.ac.in

For any additional information/enquiry, write to: -
The MDP Office,
Indian Institute of Management Kozhikode,
Kunnamangalam P. O.,
Kozhikode - 673571, Kerala, India.
Phone: +91-495-2803001
Fax: +91-495-2803010-11
E-mail: mdp@iimk.ac.in
Refer: CoolAvenues' MDP Alert

Click here to post your views/ comments/ experience on this program...