The shift and challenges facing by Service and allied organisations

Interrelationships and importance of various business functions

Long term and short term issues related to Business Excellence

Identify and optimise critical decisions using analytical tools

For: The programme is designed for Chief Operating Officers, Vice Presidents / Directors, Plant Managers, General Managers / Deputy General Managers from Public / Private Sectors / Government / Co-operatives who are committed for excellence in Services and closely related areas.

Contents:

Challenges and Framework

Concepts of Six Sigma, Lean and Business Intelligence

Competitive Advantage of Six Sigma and Business Intelligence in Services

Performance Metrics, Evaluation and Benchmarking Tools

Analysis Tools - SPSS, etc.

Implementation approaches and Case Studies

Mail your queries to
Prof. Prithivi P. Yadav : prithvi@iimidr.ac.in
Prof. Venkataramanaia : svenkat@iimidr.ac.in

For any additional information/enquiry, write to: -
Programmes Officer - MDP,
Indian Institute of Management Indore,
Pigdamber, Rau,
Indore - 453331.
Phone: +91-731-2399101-9, 5058367-72, 2399110 (D)
Fax: +91-731-2399115
E-mail: mdp@iimidr.ac.in
Website: www.iimidr.ac.in
Refer: CoolAvenues' MDP Alert

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