Communication: Developing the Skills of Positive Communication

Accountability: Being Proactive and Taking Responsibility

Respect: Valuing Customers as very important

Excellence : Identifying & Exceeding Customer Expectations

For Whom: Employees responsible for Customer Service, Sales, Front Office, Reception, Customer Relations, Service Engineers, and anyone in a service function having an impact on customers, whether face-to-face or over the phone will find tremendous value from this workshop. Even those executives who have only occasional contact with customers will benefit greatly.

Program Contents

The Importance of Customer Care

Customer First Approach

Active Listening

Dealing with Complaints

The Cost of Dissatisfied Customers

Handling Difficult Customers

Managing Internal Customer Relations

Going the Extra Mile

Examining Best & Worst Service Experience

Communicating Effectively on Telephone

Non-Verbal Communication

Methodology: This program is highly interactive, participative and experiential. The workshop takes place in an enthusiastic, warm and inspiring atmosphere using the most appropriate and interesting methods of training.

Program Schedule

Date: Saturday, February 16, 2008
Time: 9.30 a.m. to 5.00 p.m.
Venue: Sea Princess Hotel, Juhu Beach, Mumbai-400049

Program Fee

Rs. 4,000/- plus 12.36% Service Tax (Rs. 4,494/-) per participant
Rs. 3,800/- plus 12.36% Service Tax (Rs. 4,270/-) per participant (for 3 or more participants)
(Including Fees, Course Material, Certificate of Participation, Lunch & Refreshments)

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Refer: CoolAvenues' Seminar Alert