Familiarize participants with concepts and practices of customer-oriented service

Identify areas for improvement in developing customer-oriented service in respective organisations of participants

Identify training and management requirements needed to provide customer-oriented service

For: This programme is specially designed for senior and middle level officers. The programme will be useful to officers from all departments engaged in providing services to the citizens.

Contents:

Why public services need to be customer focused?

Customer satisfaction

Management of public service organisations

Stakeholders satisfaction

Employee development and growth

Change management

Leadership and organisation culture

Ethics and the corporation

E-Governance / Outsourcing

Sharing experiences

Measuring customer satisfaction

Case studies

Project work / Proposal development

Mail your queries to
Prof. Anjan Raichaudhuri : anjan@iimcal.ac.in

For details, contact: -
The Executive Assistant - CMDP,
Indian Institute of Management,
Diamond Harbour Road, Joka,
Kolkata - 700104
Phone: 033-24679189 / 8300 (6 lines) Extn. 134
Fax: 033-24677851 / 24678307
E-mail: mgrmdp@iimcal.ac.in
Refer: CoolAvenues.com MDP Alert

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