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General Management Seminar | Management Consulting: Acquiring & Retaining Clients | IIM B'lore

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IIM Bangalore

Management Consulting: Acquiring & Retaining Clients
Program Director: Prof. S. Raghunath & Prof. D. Ashok
March 12-14, 2008
IIMB Campus

Objectives: Most of us beginning to develop our practice in management consulting may be convinced of the depth of our expertise that we have to offer and that it can make a difference to the clients. However, the
challenge is get the clients to buy into this. When closure is challenging or client relationship management becomes discomforting, we may feel lost and may seek ways to reverse the trend. It is against this backdrop of acquiring clients and more importantly retaining them is what sets the men apart from the boys!

This programme provides the conceptual understanding and practical insights for all those who are new to the field of management consulting or are in the process of changing their role and orientation from line managers to consultants.

For: The programme is specifically designed for all those who are beginning a life of a consultant and line managers who are now moving into consulting roles.

Contents:

  • Trends in Consulting

  • Range of management consultants' work

  • The Practitioner Vs Manager dilemma

  • Internal consulting

  • Skills required in management consultants

  • Roles consultants choose

  • Customer engagement cycle

  • CRM- best practices

  • Assessing the balance of responsibility between consultant and client

  • The Contracting Process- Pay offs and Pitfalls

  • Organising and managing client engagement

  • Project management

  • Understanding and Dealing With Resistance

  • Diagnosis Concepts

  • Getting Data and Preparing for Feedback

  • Managing the Feedback meeting

  • Recommending Solutions and Proposing Implementation

    Fees:
    Residential : Rs. 30,000/-
    Non-Residential : Rs. 22,000/-


    For any additional information/enquiry, write to: -
    Chief Programmes Officer,
    Indian Institute of Management Bangalore,
    Bannerghatta Road, Bangalore - 560076.
    Phone: 080-26993742/3264/3475
    Fax: 080-26584004 / 26584050
    E-mail: edp@iimb.ernet.in
    Website: http://www.iimb.ernet.in/
    Refer: CoolAvenues' MDP Alert


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