IIM Calcutta

Quality Management Systems
Program Directors: Prof. Sahadeb Sarkar & Prof. Bodhibrata Nag
July 26-29, 2008
At IIMC Campus, Joka
Fee: INR 30,000/-

Objectives: Quality has today become a key differentiator for competitiveness for products and services in the global market. Quality management ensures the ability of a product or service to meet customer expectations.
Producing quality does not happen by accident. Production, services, organizations and systems must be designed to deliver quality. Quality, when built into a system, makes for happy employees and satisfied customers. Quality products need not necessarily be expensive for business. Quality management may actually cut down costs and make your business more competitive. It is therefore imperative that executives are aware of the principles, tools and techniques of Quality Management Systems, to judiciously apply them to business advantage. This short duration programme addresses this training requirement.

For: The programme targets senior and middle management executives in production and service sectors.

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