IIM Kozhikode

Service Operations Management for Competitive Advantage
Program Director: Prof. Rupesh Kumar Pati
February 23-25, 2009 at IIM Kozhikode
Fee: Residential - Rs. 15,000/- & Non-Residential - Rs. 12,000/-

Objectives: Successful management of service organizations often differs from that of manufacturing organizations. Service business efficiency is sometimes difficult to evaluate because it is often hard to determine the efficient amount of resources required to produce service outputs.
The unique three day program aims to provide the service operation managers some of the most powerful tools and management skills to transform your business to become efficient, agile, and competitive in the global marketplace.

For: If your company or your department delivers a service of any kind, you need to attend this program. Examples of some services are financial services, health services, delivery services, food services, maintenance services, hotel services, or service of any type. Whether you are a new manager or a seasoned one, you will walk away with new operations-based skills and tools that you can implement immediately to improve the quality and delivery of your service.

Contents: Overview of the importance of services to the economy and how to design, manage, and deliver quality services at competitive prices. Operations-based skills and tools to be covered are Quality management, Yield management, Service facility location and layout, Capacity planning, Scheduling management, Forecasting techniques, Inventory control, Waiting time management, Project management, Performance evaluation.

Mail your queries to
Prof. Rupesh Kumar Pati : [email protected]

For any additional information/enquiry, write to: -
The MDP Office,
Indian Institute of Management Kozhikode,
Kunnamangalam P.O.,
Kozhikode - 673571, Kerala, India.
Phone: +91-495-2803001
Fax: +91-495-2803010-11
E-mail: [email protected]
Refer: CoolAvenues' MDP Alert

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