NASSCOM's
India ITES - BPO Strategy Summit, 2004
The Leela Palace, Bangalore
9-10 June 2004

to discuss

Marketing Opportunities & Growth Strategies
To identify, innovate and differentiate in the global ITES-BPO landscape
Operational Excellence & Consolidation Policies
To sustain business competitiveness in global economy
Business-to-Business Networking
With IT decision makers, government, media, international analysts and customers

Conference Agenda

• CEOs talk "consolidation"
• Innovation & Differentiation
• Business Models
• Global Services Delivery Model
• The HR Challenge
• SLAs & Contract Management
• Technology: Optimum Utilization & ROI
• Information Security

Workshop/Forums

The ITES-BPO HR Workshop
Who should attend: HR Managers, Talent Management Professionals, Communication & PR Professionals.

Breakfast Panel - Managing Your BPO Infrastructure: The Real Estate Challenge
Who should attend: CEOs, Facility & Infrastructure Heads.

Panel Discussion - Domestic BPO: Opportunities & Challenges
Who should attend: IT & ITES Professionals, CIOs, International & Domestic Buyers, Outsourcing Managers, Business Unit Heads.

Speakers

Pramod Bhasin - GE
James Hale - EXL Services
John Hodgeson - Norwich Union (Aviva)
Ramamurthy Shankar - Mercer HR Consulting
Vikram Talwar - EXL Services
Raman Roy - Wipro Spectramind
Sanjeev Aggarwal - Daksh
Edward Males - Broadview International Ltd.
Dan Sandhu - Vertex
Neeraj Bhargava - WNS Global Services
Stefan Spohr - AT Kearney
Mukul Sharma - Tata Indicom SBU
Malcolm Wagger - HSBC
Dalip K. Raheja - The Mpower Group
Akshaya Bhargava - Progen
Romi Malhotra - Dell
Sudy Sampathkumar - Accenture
Bhaskar Menon - MSource
Sanjiv Dalal - ICICI Onesource
Sujit Baksi - vCustomer
Gabriel Karam - Alcatel Enterprise
S. K. Jha - 3D Networks
Raju Bhatnagar - ICICI Onesource
Kuruvilla Markose - Tata BPO
K. S. Bajwa - Punjab National Bank
Jaswinder Ghumman - Convergys
Noshir F. Kaka - McKinsey
Deborah Nanton - Unisys
Jiri Vanden Kommer - Eaton Consulting
R. Venkat Raman - KPMG
Kelly Bains - Adecco U.K.

For registration details, e-mail at events@nasscom.org or contact:
* Delhi: Phone: 011-23010199, Fax: 011-23015452
* Mumbai: Phone: 022-28234844/51, Fax: 022-28361576
* Bangalore: Phone: 080-22201804/5, Fax: 080-22201806
* Hyderabad: Phone: 040-55366111/222, Fax: 040-55366333
Refer: CoolAvenues.com MDP Alert