XIMB Organises Seminar on Operational Excellence in Service Sector

XIMB Organises Seminar on Operational Excellence in Service Sector - Ashwamedh 2006
Post-event Press-release

Globally, organizations have realized the importance of operations in service industry. With this increasing role of Operations in service sector, organizations are focusing on redesigning and simplifying processes to drive down costs. In this era of the knowledge economy, global organizations are increasingly depending on services.

India has also joined this league with service sector contributing about 50% percent of its GDP. This has led to many of the big giants focusing more on service sector, and thus, FDI inflow into India is at its peak. Service organizations are looking at the manufacturing sector for support and are adopting manufacturing techniques to improve their process efficiencies. They are making back offices leaner and meaner by integrating processes and systems to deliver operational efficiencies. Value adding activities are built on this sound base.

To gain a better insight into this, Ashwamedh, an initiative by the Operations Management Group of Xavier's Institute of Management, Bhubaneshwar (XIMB), also called X~Ops was scheduled on 12th August 2006. The topic of this year's discussion was "Operational Excellence in Service Sector: Key to Sustaining India's Competitive Advantage". This was a symposium of great minds at work. The various activities entitled to be included in this year's event were e-discussion, panel discussion, quizzes, etcetera.

The guests of honor were Commodore Dilip Kumar Mohapatra (TCS), Mr. Vijay Narsapur (Transworks), Mr. John Mathews (HDFC Asset Management) and Mr. Samson David (Infosys). Needless to say, this list itself shows how the best firms in the services sector lent their voices to help the young minds at one of India's leading B-schools, XIMB, get this valuable insight into the inner workings of that sector.

Commodore Dilip K. Mohapatra of TCS said that India's emergence as a top global player in the service sector is rather paradoxical. He went on to add that post independence, the country embarked on a journey of establishing democracy, society building and economic development. While it generates only 2% of global GDP, despite having 17% of the world's population, and the country's per capita income standing at 3000 USD per year, one of the worlds lowest, the country has been recognized as the world's 12th largest economy.

In recent years, the main economic driver for the country has been the wide availability of human capital rather than the limited financial capital. Sustaining India's competitive advantage on an even-playing field in a flat world would not be an easy task. In order to beat the emerging competition from close competitors like China, Mexico, Ireland, Poland, Canada and South Africa, the country must embark on seamless strategies to leverage comparative advantages of its lead players through value creation and innovations, global mergers and acquisitions, through concentration of related industry, increase productivity through massive infrastructure development. A balanced growth of its agriculture, manufacturing and services sectors would be needed to sustain each other.

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Contributed by -
Rohit Verma,
Coordinator, IlluminatiX,
The XIMB Media and PR Cell,
Xavier Institute of Management, Bhubaneswar.

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