• Helpshift, a CRM service focuses on mobile apps and mobile websites. It delivers scalable customer service for mobile apps and mobile websites.
• The company has built a application ‘Helpshift’ which helps companies provide customer service for mobile apps and smart devices users.
• It provides a native mobile SDK (software development kit) that can be integrated into any mobile app to enable two-way communications, helping companies talk to their customers directly inside their apps.
• Helpshift helps the app developer to connect with the customer directly and solve his issues before the customer can rate the app negatively. With Helpshift embedded into existing apps, developers can reduce churn by about 40 percent.
• By being able to offer customer support right in the app, users can also reach out to developers before they leave a one-star review with a customer service request in an app store.