Helpshift Founded:2012

Helpshift, a CRM service focuses on mobile apps and mobile websites. It delivers scalable customer service for mobile apps and mobile websites.
The company has built a application ‘Helpshift’ which helps companies provide customer service for mobile apps and smart devices users.
It provides a native mobile SDK (software development kit) that can be integrated into any mobile app to enable two-way communications, helping companies talk to their customers directly inside their apps.
Helpshift helps the app developer to connect with the customer directly and solve his issues before the customer can rate the app negatively. With Helpshift embedded into existing apps, developers can reduce churn by about 40 percent.
By being able to offer customer support right in the app, users can also reach out to developers before they leave a one-star review with a customer service request in an app store.

Financial / Funding data

Seed funding: $ 3.2 Million from True Ventures and Nexus Ventures in October 2012.
• Series A funding: $10 million by Intel Capital, Visionnaire and existing investors True ventures and Nexus Ventures in June 2014.

Total Funding: $ 13.2 Million

DescriptionHelpshift delivers scalable customer service in your mobile apps and mobile websites.


Mobilebeat 2013 Innovation Showdown Winner.

More Information

Key People

Abinash Tripathy: Founder & CEO
Baishampayan GhoseCo-Founder & CTO
Tushar Makhija: Business Development

Products / Servicescrm for mobile apps

Contact Details

Location PuneSan Francisco
Phone Number+1 (888) 983-2664
Company Office Address

Pune, India
102/D, A3, E-Space IT Park,
Wadgaon Sheri, MH 411014
San Francisco, CA
78 1st St, 5th Floor, San Francisco
CA 94105
Web Address: