Helpshift

• Helpshift, a CRM service focuses on mobile apps and mobile websites. It delivers scalable customer service for mobile apps and mobile websites.
• The company has built a application ‘Helpshift’ which helps companies provide customer service for mobile apps and smart devices users.
• It provides a native mobile SDK (software development kit) that can be integrated into any mobile app to enable two-way communications, helping companies talk to their customers directly inside their apps.
• Helpshift helps the app developer to connect with the customer directly and solve his issues before the customer can rate the app negatively. With Helpshift embedded into existing apps, developers can reduce churn by about 40 percent.
• By being able to offer customer support right in the app, users can also reach out to developers before they leave a one-star review with a customer service request in an app store.
Financial / Funding data
• Seed funding: $ 3.2 Million from True Ventures and Nexus Ventures in October 2012.
• Series A funding: $10 million by Intel Capital, Visionnaire and existing investors True ventures and Nexus Ventures in June 2014.
Total Funding: $ 13.2 Million
Milestones
• Mobilebeat 2013 Innovation Showdown Winner.
More Information
• Abinash Tripathy: Founder & CEO
• Baishampayan GhoseCo-Founder & CTO
• Tushar Makhija: Business Development
Contact Details
Pune, India
102/D, A3, E-Space IT Park,
Wadgaon Sheri, MH 411014
San Francisco, CA
78 1st St, 5th Floor, San Francisco
CA 94105
Web Address: www.helpshift.com
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