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A few Financial Services Sector BPO examples include -

Standard Chartered - Credit Card Processing Operations
The ESP has around 200 people working with StanChart Grindlays all across India. The major operations are at Bangalore and the main activities undertaken are credit card application processing, repayment processing, charge-slip processing, maintaining and updating cardholders account, financial and other reconciliations, product feature processing and other incidental services.

Standard Chartered Bank - Cash Management, Logistics Management, Trade Services, Treasury, Service Quality Audits and Personal Banking
These operations are for the processing of high value, MICR, non-MICR and outstation cheques, preparation of vouchers, encoding of cheques and preparation of batch tickets and block tickets, preparation of vouchers, passing accounting entries, reconciliation, etc.

HSBC, Standard Chartered & ABN AMRO - Loans Processing
This involves checking, data processing and coordinating with dealers' field staff. Major activities undertaken are application processing, checking of verification reports, checking all legal documents related to auto loan, ensuring fulfillment of credit criteria, checking PDCs, updating and maintenance of data base, post disbursal activities viz. banking and reconciliation of PDCs.

ICICI - Retail Credit
This involves processing of loans for various items such as consumer durables, automobiles, two-wheeler and home and personal loans; and is carried out by 45 people. The main processes involved are checking, data processing and coordinating with dealers' field staff. Main activities under the scope are application processing, checking of verification reports, checking all legal documents related to these loans, ensuring fulfillment of credit criteria, checking PDCs, updating and maintenance of data base, post disbursal activities viz. banking and reconciliation of PDCs.

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*Contributed by -
Deepa Dubey,
PGDIM IXth Batch,
NITIE Mumbai.