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Previous
Part - VIII
| Activities |
Old Paradigm |
New Paradigm |
| Decision Support |
* Minimal Involvement
* Problem Finding
* Post-Hoc Critique |
* Sophisticated
Analysis
* Problem/Market
Issues
* Problem Solving |
| Control |
* Confrontational
* Independent, Veto Power
* Technical Compliance
with external rules |
* Embedded
* Accountability
* Cost/Benefit
Sensitive |
| Reporting |
* Data Collection
* Organizational Hierarchy
Driven
* Technology Constrained |
* Relevant to
business
* Information Rich
* Integrated |
| Transaction Processing |
* Manually Intensive
* Cumbersome
* Redundant |
* Automated
* Streamlined |
BPO Execution Framework: The Five Phases of a BPO Relationship
A new model of outsourcing is radically reshaping the role of different business functions. BPO, although beneficial in the long run, is very difficult to implement if it is not planned carefully. There are five basic phases that all companies go through when trying to outsource: partner selection, deal negotiations, transition management, process improvement, and performance management.
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*Contributed by -
Deepa Dubey,
PGDIM IXth Batch,
NITIE Mumbai.
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