Part - I

Introduction:

E-Learning is the delivery of learning and training using electronic media, for example: using computers, internet, and intranet. In principle, e-learning is a kind of distance learning; learning materials can be accessed from the web or CD via a computer, and tutors and learners can communicate with each other using e-mail or discussion forums. E-Learning can be used as the main method of delivery of training or as a combined approach with classroom-based training. E-Learning is also helping to embed learning within work processes, as organisations begin to recognise that learning is not something that only takes place in a classroom. In fact, 70% of all learning occurs whilst a person is on the job, that is not in formal training or education but in everyday working life as employees carry out their jobs - finding out information, reading documents, talking to other colleagues etc. It is these kinds of informal learning activities that e-learning can also support and encourage within an organization. In many industries competition is based on talent and knowledge. Also the global character and geographical spread of organizations are becoming wide. Providing learning services in such a geographically wide spread structure, ensuring consistency, crashing lead time in providing service at the same time reducing cost are the concerns for organizations. E-learning is an important learning tool that organizations are increasingly putting to use to achieve the mentioned results.

Some pioneers are already well advanced in the use of e-learning, while others show varying degrees of interest and many remain to be convinced. Yet despite disillusion caused by past hype, there is a growing sense among executives and analysts that e-learning - the use of IT and the internet to enhance training - is a market with huge potential. "Corporate e-learning is one of the fastest-growing sectors within the education market," says KPMG Consulting. "E-learning is moving out of the early technology phase into a more mainstream business market." As well as connecting employees through e-learning, companies can also link up with partners, suppliers and customers, KPMG adds. "Huge benefits will accrue when content flows seamlessly - often over mobile networks - throughout industry value chains."

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* Contributed by -
Rakesh Balachandran is a Post Graduate Programme student of IIM, Ahmedabad. Sandeep Krishnan is a Fellow Programme in Management student in the personnel and industrial relations area of the IIM, Ahmedabad. They can be contacted at 3rakesh@iimahd.ernet.in and sandeepk@iimahd.ernet.in.