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Outsourcing
- by Shuchi Singla *
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Indian BPO Players
| Indian BPO Players |
Key Driver |
Major Players |
| Captive arms of BPO |
Significant cost saving through adoption of Long-term strategy
Committed to bringing in economies of scale
Consolidation of BPO in India
Higher quality of service
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GE, American Express, British Airways, Citigroup, DELL, Standard Charted, HSBC, Netscape, E&Y
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| Indian start-ups |
Funded by venture capitalists
Promoted by technocrats
Possess experience in BPO
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Talisma, Daksh, EXL, Spectramind
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| Indian IT-service companies |
Leverage on existing client relationship
Cash rich balance sheets
End-to-End service
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Infosys - progeon,
TCS - Intelnet with HDFC,
Satyam - Nipuna,
Wipro - Spectramind
HCL - Apollo
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| Global BPO majors |
Adopted joint-venture route
100% subsidiaries
Primarily off-shored by their parent company
End-to-End service
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Convergys , Teletech, Sykes
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| Broad-Based global service companies |
Leverage on existing client relationship to provide bundled services
High growth opportunities
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Consulting firms - PwC, Accenture
IT Services - EDS, ACS
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* Contributed by -
Shuchi Singla,
Global Business Operations, Semester-11,
Shri Ram College Of Commerce,
University Of Delhi.
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