Leading BPO

· To lead the function in the location with a team of HR Spocs .

· Act as Employee Champion for all employees in the location.

· Design and implement various HR programs, policies, processes within the location to drive the people agenda at a location
level

· Responsible for ensuring seamless execution of HR processes- Performance management process, Progression and fulfillment processes, Employee Perception Survey etc.

· Drive Employee engagement initiatives, staff welfare activities and other events in the location.

· Anchor retention initiatives and meet attrition targets for the location.

· Represents the function in the Local councils/ Committees, Audits and Investigations - uphold the values in the location and
ensure employee satisfaction.

· Anchor process improvement projects at pan India/ local level

· MIS/reporting as per the internal guidelines
 

Skills & Competencies:

· High customer orientation and strong business acumen

· Demonstrated competence & strong background in employee relations and talent management

· Good understanding of People Processes and Programs

· Ability to work with diverse teams, connect and collaborate with various stakeholders

· Excellent communication, facilitation and influencing skills

· Strong analytical and problem solving skills combined with ability to take ownership and drive results.

· Proven ability to multi-task, deal with ambiguity

Education & Experience:

· Masters in Human Resources, with a total work experience of approximately 9-12 years in HR

· The applicant must be at the Senior Manager / AVP level.

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