Head/Senior Manager-Learning & Development

Date of Posting:02-May-2013
Executive Firm Profile:STEPS is an Executive Search Organization headquartered in New Delhi. It partner with its clients to fill up their strategic and leadership positions for their business success.
Company Profile:

Global MNC into KPO/BPO and IT

Recruitment open at :Global MNC into KPO/BPO and IT
Industry: ITES,BPO,KPO
Job Description:

To setup and drive a competence based framework to learning and development through training, certifications, knowledge management resulting in competency improvement of the resources

Job Details

  • Function: Learning and Competence Development
  • Position: Head/Senior Manager – Learning & Development
  • Interfaces: Leadership, Business teams, Location HR, HR Operations, Finance and Facilities, Global Learning and Competence Development,
  • Reporting Manager: Director HR
Key Responsibilities:
  • Establish and drive competency development framework.
  • Establish the framework for learning and development through the setup of policies.
  • Identify and setup COE .
  • Drive the culture of learning and development through Training Need Identification process, monthly training calendar.
  • Establish and drive automation in learning and competence development.
  • Setup a robust training process and its adherence to quality standards.
  • Establish industry best practices for the measurement of Efficiency and effectiveness of training programs.
  • Meet the business needs of certifications.


  • To establish and drive the competence framework as per the business needs and budget available.
Candidate Profile:
  • Graduate / Post Graduate in HR
  • Industry experience: 10-16 years of overall industry experience
  • 10 years in the relevant role
  • Technical and/or functional skills: Subject matter expert in the the area, having worked for large organizations and having excellent leadership skills.
Work Experience:10-16 Years
Location: Mumbai,
Level:Senior Management Level
Reference:CoolAvenues/130502-HR LD
Company Name / Recruiter Name:Global MNC into KPO/BPO and IT
Contact Information:

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