Managing Attrition in BPO
By Richa Darshan On Apr 23rd, 2014
Abstract In this paper, it is attempted to analyze the effect of stress in women working at call centres at Indore and problems faced by them. The...
By Sudha Krishnamurthy On Apr 22nd, 2014
Current Scenario A major threat facing the Indian BPO industry is the attrition rate. Attrition is defined as a reduction in the number of employees...
By On Apr 16th, 2014
AbstractManaging attrition is not just a 'nice thing to do' in the BPO industry. It is the route to their survival. Staff attrition (or turnover)...
By On Apr 9th, 2014
Indian BPO Industry: An IntroductionIn the best of worlds, employees would love their jobs, like their co-workers, work hard for their employers, get...
By On Apr 7th, 2014
SynopsisBusiness Process Outsourcing (BPO) is the delegation of one or more business processes to an external provider that in turn owns, administers...
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