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MyJobAlerts: Upcoming MBA Jobs

Date of Posting: 6th November 2008
 
Job Title: VP - Credit Card Collections
 
Company Name:

One of the Leading Captive BPOs

 
Job Description:

Role & Responsibilities: -

  • Oversee set-up, stabilization and operation of US facing outbound / inbound collection units.

  • Overall in-charge for service delivery and day-to-day running of UK and Australia collection units. Responsible to deliver portfolio / collection metrics specified by client, from the outbound / inbound (collection) calling teams.

  • P&L responsibility for UK and Australia collection units. Expected to deliver on budgeted revenue, expenses & EBIT levels.

  • Responsible for ensuring a good relationship with client (strong VOC scores). Unit’s principal (operations) client interface, across multiple levels, over daily, weekly, monthly meetings.

  • Ensure appropriate staffing to ensure day-to-day operations are not impacted by vagaries of volumes, absenteeism, load balancing, etc.

  • Human capital development for UK and Australia collection units teams; including hiring, training, goal setting, development, career planning & performance management, etc.

  • Lead various six sigma - green belt / black belt projects at on portfolio / collection metrics and quality improvements, productivity, seat sharing, QA, etc.

  • Manage contingent situations, with appropriately documented and tested procedures for situations, which impact production, such as floods, curfews, infrastructure downtime, etc.

  • Responsible for information security, customer data security and fraud management.

  • Responsible for Audits (ARR, OCC, etc.); Risk & Control compliance; adherence to all applicable regulations / policies.

  •  
    Function: Operations / Finance
     
    Company Profile:

    One of the Leading Captive BPOs

     
    Location:

    Mumbai

     
    Candidate Profile:

    MBA or CA from a premier B-school with 8+ years of experience (atleast 4 years into Domestic or International Collections background).

     
    Level: Senior Management
     
    Reference: CoolAvenues/0808/2422-VP-CCC
     
    Contact Information: Prasad M.,
    SearchWorks India Pvt. Ltd.
    Phone: +91-9945480832
    E-mail: Prasad.m@searchworks.biz


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