General Management @ Knowledge Zone



BPO Services: Next Growth Engine for the Developing World

- by Priyanka Ghosh & Alvika Derhgawen *

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5.1 Process Evolution

The Value Proposition... Why Outsource?

  • Reduce Operating Cost

  • Consolidate Back Office

  • Robust Quality Metrics

  • Business Continuity

  • Achieve Higher Productivity

  • Back Room : Front Room

  • Capacity For Growth

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    * Contributed by: -
    Priyanka Ghosh & Alvika Derhgawen,
    PGDIM, IM-11,
    NITIE, Mumbai.