General Management @ Knowledge Zone



BPO Services: Next Growth Engine for the Developing World

- by Priyanka Ghosh & Alvika Derhgawen *

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5.2 Business Products

5.3 People Power and Price Advantage

Developing countries like India provide a leverage of cost structure and available talent pool. With the available resources cost savings of 25-50% can be achieved. Highly educated and motivated workforce is available at low cost due to the following factors.

  • Largest English speaking population in the world (300MM people)

  • Universities produce large pool of graduates each year

  • Wage rates for skilled office workers among the lowest in the world

  • U.S. "full employment" driving higher labor costs and turnover

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    * Contributed by: -
    Priyanka Ghosh & Alvika Derhgawen,
    PGDIM, IM-11,
    NITIE, Mumbai.