Senior managers who own the outsourcing initiatives

Senior executives managing partner relationships

Influencers who encourage outsourcing initiatives

Executives who are involved in horizontal relationships (if possible, including executives from the outsource service providers)

Business development managers who interface with channel partners

Programme Contents: The programme would broadly cover the following themes: -

Understanding the concept of value creation through outsourcing

Sizing up the strategic challenge and applying business model design to outsourcing through stakeholder analysis and creating processes for building sustainable partner relationships

Managing the transition from vertically managed structures and processes to horizontal relationships and processes -
      * the utilisation of measurement approach
      * goal definition and tracking through SLAs, process improvement, quality and standards, surveys and presentation of new ideas to executive committees.

End-to-end performance management -
      * metrics and incentives
      * strategic governance
      * communication processes for sustaining a high commitment relationship
      * reviewing performance

Unlocking outsourcing value -
      * leveraging tangible and intangible assets for business growth
      * Personal action plan of participants

Fees:

Residential: Rs. 30,000/-
Non-residential: Rs. 22,000/-

Mail your queries to:
Dr. S. Raghunath : srnath@iimb.ernet.in

For details, contact: -
Chief Programmes Officer,
Indian Institute of Management Bangalore,
Bannerghatta Road, Bangalore - 560 076.
Phone: 080-26582450 Extn.3203 / 26993203
Fax: 080-26584004 / 26584050
E-mail: edp@iimb.ernet.in / saligram@iimb.ernet.in
Website: http://www.iimb.ernet.in/
Refer: CoolAvenues' MDP Alert

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