Motivation & Competitiveness Framework for Application Support Teams

- by Ashish Gupta *

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However, due to very nature of application support work, employees working in these projects do not feel motivated while working on these legacy support assignments as they feel that after a certain time, nature of assignment will not add any value in shaping
their career for new technology areas. Lack of motivation impacts "service level" provided to customer (and in turn loosing customer confidence) and also results in high employee attrition.

There are two substantial challenges that IT organizations need to overcome while managing large support projects. The first is to establish a model that helps to create motivation and healthy competitive environment among various teams supporting a particular project so that they can "own" the overall performance of support project team, visualize contribution of their unit / module team in the success / failure of project results. The second is to establish a framework to provide continuous opportunity for building and developing individual competencies in the emerging technology trends. This paper will address above two challenges by providing a "robust" measurement framework, which can be implemented easily in large support projects and help the IT organizations to have "motivated" teams while supporting legacy applications.

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* Contributed by: -
Ashish Gupta is an MCA graduate, currently working as a Lecturer at Lakshmi Narain College of Technology (LNCT), Indore.

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