Relevance and Application of Six Sigma in Services Sector

- by Jinesh Kothari & Abhishek Raghuvanshi *

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What is difficult regarding quality in services? It is objective, meaningful and relevant data collection (especially of key performance indicators), as we will shortly see that if the collection is also done corresponding to the gaps, it is worthwhile the efforts for six sigma and have significant and relevant impact on quality improvements.

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* Contributed by: -
Jinesh Kothari & Abhishek Raghuvanshi,
FPM-32,
IIM Lucknow.

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