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Finance Management | "Mobile Banking: A Wallet for all Pockets"

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Mobile Banking: A Wallet for all Pockets

- by Prof. Pooja. S. Kushwaha *

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Page - 8

IDBI's CTO, Neeraj Bhai, echoes the sentiment, "Over 12% of our Internet Banking users use our Mobile Banking services as well."

While ICICI Bank offers its services on GPRS and secure SMS, Barclays Bank's Hello Money is
based on Unstructured Supplementary Service Data (USSD) platform, which is independent of GPRS.

UK-based Barclays is one of the largest corporate money managers in the world. The bank launched its consumer banking services in India last year. And recently, the bank made its mobile banking service available on GSM hand-sets, on Airtel, Vodafone, and Idea networks in forty cities. Customers can choose between Hindi and English. Further, Barclays aims to include more languages and extend it to CDMA hand-sets as well.

ICICI Bank has tied-up with Airtel and m-Chek to load a virtual credit card on a mobile phone to carry on complete banking transactions as well as for making payments. "We conducted a pilot in Delhi and received close to a thousand responses. Mobile phones can be safer as compared to physical cards as they are pin-protected, thereby minimizing the risk of misuse," said Mr. Sachin Khandelwal, General Manager, Head-Cards Product Group, ICICI Bank.

Despite lots of security issues related to mobile banking and lack of awareness on part of consumers, the technology has taken off on slow pace, still it will be a big hit in coming years. Due to large number of advantages, and these advantages have over-powered all the disadvantages of the technology. All these advantages create a WIN-WIN-WIN situation for the technology: -

  • End-users benefit from greater control of their personal finances, as well as time saved by not having to access account details via other channels (Internet, phone, ATM, among others).

  • Bankers are of the opinion that mobile banking gives the banks an opportunity to expand their customer base without incurring additional infrastructure costs. It would also help in financial inclusion as it would provide a large number of unbanked people access to banking services.

    Next


    * Contributed by: -
    Prof. Pooja S. Kushwaha is a Science Graduate, has 2-Years Advance Diploma in IT from Regional Engineering College, Jaipur, cleared 'O' Level from DOEACC, M.C.M, M.C.A. Presently working as Faculty - Information Systems at ICFAI Business School, Indore. She has presented various research papers in different conferences & seminars, and also published the same in national journals.
    Article posted on October 26, 2008.


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