Voice
      * In-bound Calling
      * Out-bound Calling

Non Voice
      * Data Entry
      * Transaction
      * Technical Help-desk
      * E-Mail (In-bound & Out-bound)

The above given sub-group is just an indicative list, and may not be comprehensive. Our interest here is not to provide a comprehensive list, but to list down the major areas of service, so that it can facilitate the risk assessment study which is discussed later.

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* Contributed by: -
Devroop Dhar is a Management Consultant with PricewaterhouseCoopers in Mumbai. He has almost 5 years of experience in the field of Consultancy, Project Management, Six Sigma. He is an alumnus of IIM Kozhikode, specializing in Finance & Operations. He has also worked with TCS and Bristlecone in the past, and done an internship with EXL Service. He also holds a BE Degree in Production Engineering from Jadavpur University, Kolkata.
All views expressed in this article are the author's, and not of his employer.