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Customer Relationship Management (CRM) in which most of the Indian Software Companies have strong presence is expected to grow by 20 percent compounded average growth rate over a period of next 3 years (Madar Research Group). The projected growth in CRM runs contrary to global scene where CRM is facing a downturn according to international research organizations.

Over the next 3 years, Dubai’s IT Services market is expected to grow at a CAGR of 11.7 percent to reach $ 408.1 million by 2007 with major areas being IT training & education and application consulting. Rising dependence on IT for businesses has created higher incentives for local and MNC IT Solution and Service Providers to invest much more heavily than the past.

Conclusion

The structure of Dubai’s economy has changed drastically over the last 20 years. This is a result of Dubai Government’s efforts in diversification, and policies to steer economy from that of oil-based to non-oil economic activities. This change has surely favored services sector, thereby leading to higher revenue margins and growth opportunities. Favorable external factors, hi-tech infrastructure and supporting government, have acted as a catalyst speeding the growth of Dubai’s economy.

All the above factors and figures illustrated through out the paper, proves that moving to Dubai would be a profitable and sustainable move, not only for Indian Software Companies but also for further development of Dubai’s Economy.

Concluded.

* Contributed by -
Manik Kinra,
Batch 2006-07,
Great Lakes Institute of Management, Chennai.