Business Excellence

VSNL has been in the process of revisiting its vision, mission and values to face the post privatization and liberalization competition. It has completed this process by integrating the Tata Business Excellence Model (TBEM) .

The TBEM provides a holistic framework for driving excellence. By integrating this process VSNL can improve its performance by benchmarking itself against the industry Standards. In this regard, an apex quality council and corporate quality councils have been formed to oversee the Operations and Services segments of the Quality movement.

Next

* Contributed by: -
Ashutosh Garg,
(Final year MBA Student)
ICFAI Business School, Kolkata