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Toyota Success Recipe

- by Shine Jose Manjooran *

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Page - 10

6. Employee Satisfaction

Toyota has created an organizational culture that encourages employee participation, which is essential for successful TPM (Total Productive Maintenance). Group activities are promoted among the shop-floor team members. The knowledge base of all the employees is used to improve equipment reliability and productivity, thereby lowering maintenance and operating costs.
Two other important aspects of TPM are training and open communication between operators and engineering. Production personnel are trained to perform routine maintenance. High level of employee loyalty and commitment to quality is observed in Toyota employees.

Employee participation is ensured through

  • Quality Circles

  • Suggestion Schemes

  • Incentive programmes

    It is observed that there are more number of satisfied employees at Toyota when compared to GM and Ford.

    Conclusion

    It is for sure that with superior technology and best industry practices, Japanese auto major is giving a run for the auto industry, which is dominated by the Americans. Imminent is the day; the day Toyota will be the largest automobile manufacturer of the world, surpassing General Motors. All credits to the production prowess and the technical innovation, which made the Japanese sail through the rough waters, a journey that started in 1933 and is still continuing.

    Concluded.


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    * Contributed by -
    Shine Jose Manjooran,
    Ist Year - PGDBM,
    XIME, Bangalore.

    To discuss this article or to give your feedback, kindly click at the following link and post, giving the < Title of the article > and < Author's name > in the subjectline: - http://www.coolavenues.com/forums/forumdisplay.php?f=142


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