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Operations Article | Key Operational Challenges in ITES-BPO Industry

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Key Operational Challenges in ITES-BPO Industry

- by Vibhor Mittal & Surya Kiran Sharma *

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Page - 9

Time Differential - 24 x 7 Working Model Advantage

India has a 12-hour time zone difference with USA and a 5 hour difference with UK. This has enabled the creation of a virtual office which works for 24 hours a day, 365 days a year. Work never stops because Indians work when people in America sleep. Thus, organizations can provide round the clock support to its valuable customers.

Location Attractiveness

Several government initiatives in the last two years have considerably enhanced the attractiveness of India as a location. These include: -

  • Establishment of Software Technology Parks and significant investments in infrastructure

  • Liberalization of the telecom sector

  • A more conducive regulatory environment in which the industry is made eligible for several incentives including 10 year tax holiday and rebate in customs duties

    Government Policies

    Favorable policies of Indian government have been a major source of advantage for foreign companies. A lot of FDI (foreign direct investment) is being pumped into the country.

  • IT industry has been given top priority and all policies of government are driven to achieve maximum benefit to this industry.

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    * Contributed by -
    Vibhor Mittal & Surya Kiran Sharma ,
    2nd Year Students,
    Shailesh J Mehta School of management, IIT Bombay.

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